Junior Technical Support Engineer

VoiceSpin is a cloud-based AI contact center software provider that delivers powerful solutions for SMEs and large enterprises across industries like healthcare, telemarketing, education, insurance, finance, real estate, retail, and more.

It offers AI voice bots, AI chatbots, cloud-based call center software with access to local numbers from 160+ countries, omnichannel messaging, AI predictive dialing, and AI speech analytics – all in one integrated platform.

VoiceSpin seamlessly integrates with over 80 leading CRM systems and business apps, including Zoho, Salesforce, HubSpot, Pipedrive, and Zendesk, and also offers custom integrations to match your unique business needs.

Responsibilities:

• Serve as the 1st tier for customers seeking technical assistance on the Voicespin products over the phone, email or chat;
• Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers;
• Walk the customer through...