Junior Support Engineer

Summary

Currently looking for a junior support engineer to assist B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers, business PBXs and resellers. On-the-job training is provided.

Responsibilities

• Perform pre-sales engineering and provisioning tasks
• Work closely with network operations and network monitoring teams Work directly with client IT teams via email and phone to troubleshoot equipment
• Work with Tier1 suppliers to open and resolve tickets and perform testing
• Pro-actively suggest and implement system and process improvements
• Assist clients with remote troubleshooting of their SIP-based PBXs' Go down to any level, including front line, to troubleshoot specific VoIP issues
• No roles, no escalations.
• Sometimes you double as front-line CSR. At other times you are assisting with the new install, together with the Sales Engineer overseeing the project.
• No tr...