Job Description

Executive Monroe Consulting Group is recruiting on behalf of a global system provider for end-to-end communication solutions and telecom infrastructures. Our client is looking for a Junior Support Engineer. This job is based in Makati City, Metro Manila and on a full onsite working arrangement.

Key Job Responsibilities

  • Service delivery assigned to the company
  • Provide remote support and when necessary on-site technical support for the company customers escalation.
  • Establish and maintain key contacts with pertinent Product Management/R&D groups, Support Center (NE group) to facilitate the flow of technical information.
  • Deliver full suite of company Professional Services offerings such as, Deployment, Network Optimization, Installation Supervision etc.
  • Provide current customers and prospective customers with a clear understanding of their hardware, software, installation, and professional services support options throughout the p...

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