Job Description
Junior Experience Strategist
About the Role We are looking for a customer-obsessed, curious professional with 1–2 years of experience to help us design interactions that are seamless, integrated, and reliable. In this role, you will act as a bridge between data, experiences, and design, supporting clients across categories and functions. You will synthesise principles from customer behaviour & data analytics to help drive effective solutions for client teams.
Key Responsibilities
Customer Insights: Support insight initiatives by collecting and analysing feedback to identify critical opportunities and points of friction.
Experience Mapping: Assist in creating Customer Journey Maps and Service Blueprints to map the effective solutions to barriers and tensions.
Operational Support: Enable delivery teams on projects across rapidly evolving needs.
Behavioural Design: Apply behavioural science to user journeys to help customers make better decisions naturally.
About the Role We are looking for a customer-obsessed, curious professional with 1–2 years of experience to help us design interactions that are seamless, integrated, and reliable. In this role, you will act as a bridge between data, experiences, and design, supporting clients across categories and functions. You will synthesise principles from customer behaviour & data analytics to help drive effective solutions for client teams.
Key Responsibilities
Customer Insights: Support insight initiatives by collecting and analysing feedback to identify critical opportunities and points of friction.
Experience Mapping: Assist in creating Customer Journey Maps and Service Blueprints to map the effective solutions to barriers and tensions.
Operational Support: Enable delivery teams on projects across rapidly evolving needs.
Behavioural Design: Apply behavioural science to user journeys to help customers make better decisions naturally.
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