Job Description

The opportunity

As a Junior ServiceNow Business Analyst, you will actively participate in gathering business requirements, documenting processes, and helping design ServiceNow solutions across multiple workflows. You’ll work closely with senior analysts and technical teams, while gradually taking ownership of analysis activities and client interactions.

Your key responsibilities

  • Gather and analyze business requirements for ServiceNow initiatives under guidance from senior team members.

  • Independently prepare documentation such as user stories, process descriptions, and acceptance criteria.

  • Support process mapping and optimization efforts aligned with platform best practices.

  • Collaborate with technical teams to translate business needs into functional specifications.

  • Participate in workshops, interviews, and requirement‑gathering sessions with stakeholders.

  • Assist in workflow design,...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to EY today.

    Submit Application