Job Description

Role: Contact Center – Customer Support

Designation: Tr. Customer Support Representative – Mobile Support


Level 1


Department: Operations


Reports to: Team Leader


Summary:


Tr Customer Support Representative for Mobile/ Fixed line provides day-to-day operational support via inbound calls and web support via live chats, emails and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing “white glove” customer service and satisfaction.


Responsibilities:

  • Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.

  • Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.

  • Communicate and collaborate effectively with all team members keeping the team informed of issue status by ...

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