Job Description

About the job

Mission

The Service Coordinator at Banqup Group is the operational pivot point of the Service Desk. You are responsible for the tactical, short-cycle coordination of day-to-day activities to ensure ticket resolution remains efficient and high-quality. By monitoring performance trends and leading operational service calls, you act as the vital link between daily ticket handling and overall service governance.

Responsibilities 

This is what we expect of you:

  • You will serve as the bridge between Sales/Onboarding teams and the Service Desk.
  • You will be responsible for internal escalations via dedicated group chats.
  • You will lead service calls  focused on short-cycle ticket reviews.
  • You will operate as a specific point of contact for our partners and clients to align on open items.
  • You will coordinate the imme...

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