Junior/ Senior Deskside Support Engineer

Responsibilities

• Support end-user computer devices (PC and mobile), office devices (printers, AV equipment), and peripherals to ensure operational continuity
• Apply expertise in Microsoft Windows and Office Suite to resolve user issues and optimize software performance
• Execute ITIL-driven incident, change, and configuration management processes to maintain service quality and compliance with best practices and policies
• Collaborate effectively within a team-oriented, multinational environment to deliver seamless IT support
• Analyze technical problems with attention to detail and implement solutions that enhance system reliability
• Communicate technical information clearly and politely in both local language and English to support internal customers
• Prioritize and manage work autonomously to meet service deadlines and customer expectations
• Provide network and infrastructure support for servers, storage, switches, ...