Junior Salesforce Support Analyst (Porto ou Lisboa)

Your Mission

As a Salesforce Support Analyst, you will provide functional and technical support to Salesforce users, troubleshoot issues, manage day-to-day platform administration, and contribute to improving user adoption and platform performance.

Key Responsibilities

• Provide first-line functional and technical support for Salesforce users
• Diagnose and resolve issues related to user access, data integrity, configurations, and platform functionality
• Escalate complex issues to technical teams when required
• Manage user accounts, profiles, permission sets, and access requests
• Monitor platform performance and identify opportunities for improvement
• Create and maintain support documentation and knowledge base articles
• Develop user guides and deliver basic Salesforce training sessions
• Support user adoption by promoting Salesforce best practices
• Create and maintain Salesforce ...