Job Description
Job Summary:
We are looking for a motivated Junior Sales & Customer Support Executive who is bilingual in Portuguese and English. This role is ideal for someone who is customer-oriented, eager to learn, and excited to work with SaaS products. You will support customers, assist with product implementation, and work closely with sales and technical teams to ensure a great customer experience.
Key Responsibilities:
• Provide customer support via email, chat, and calls in both Portuguese and English
• Assist customers with SaaS product onboarding and basic implementation
• Understand customer needs and help guide them toward appropriate solutions
• Support the sales team with customer follow-ups, demos, and documentation
• Troubleshoot basic product issues and escalate when needed
• Maintain accurate records of customer interactions and tasks
• Build strong, long-term relationships with customers ...
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