Junior Renewal Specialist

The Renewals Specialist focuses on managing customer contract renewals by acting as a trusted advisor and ensuring timely, full-value renewals. Responsibilities include building strong relationships with customers and internal stakeholders, providing proactive and consultative renewal processes, preparing competitive quotes, and maintaining accurate forecasting through reporting systems. The position requires continuous improvement of renewal procedures and collaboration across teams to achieve corporate goals.

Requirements

• Experience of working with telecom is an advantage
• Experience with Salesforce CRM application

Key skills & Competencies

• Experience working in a customer support, sales oriented or renewals environment University/College degree within a related discipline
• Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
...