Junior Player Support Representative

Job Description
Delivering business focused customer service and a better game experience to our players is very important for the Miniclip Player Support team. We're looking for a Support Representative to join our team, who would help to handle feedback and complaints, find trends, try to identify the root cause behind the contact and take adequate actions in order to keep our players happy and engaged. You would mostly work with our biggest (8 Ball Pool, Disc Pool Carrom, Ultimate Golf, Mini Football, Golf Battle, Online Soccer Manager) and/or upcoming games.

What will you be doing at Miniclip?
As the first point of contact for inquiries from our customers, your primary responsibilities will include

• Review and manage incoming questions and feedback regarding accounts, purchases, gameplay, and technical issues by organising, tagging, and responding to tickets in line with protocol within the support tool.
• Identify trends in incoming enquiries and ...