Junior Operations Manager

Job Description
ROLE PURPOSE
The Operations Manager is responsible for implementing and maintaining the Operations Management System across all allocated stores. The role focuses on driving
sustainable profitability
,
operational excellence
,
brand compliance
, and
people development
, while ensuring all Standard Operating Procedures (SOPs), food safety standards, and service benchmarks are consistently achieved.

Key Responsibilities

• Operational Performance & Profitability
• Manage and support all operational issues across allocated stores.
• Drive turnover growth, customer count growth, gross profit, and profitability performance in line with benchmarks.
• Ensure effective cost control, including food cost, labour, and operational expenses.
• Monitor and improve service efficiency including all performance-based metrics.
• SOP, Quality & Compliance
• Ensure Food Quality always remains the pri...