Junior MICC Associate

Core Responsibilities: Call and Email Management:

• Communication: Receive and manage calls and emails related to Adverse Events (AE), Product Quality Complaints (PQC), Medical Information (MI), and General Inquiries (GI).
• Inquiry Handling: Process and register cases, check for duplicates, and follow up on inquiries through phone and email, including translation if required.
• Customer Service: Exhibit a detail-oriented and friendly attitude when answering calls, ensuring timely escalation to a supervisor when necessary.

Training and Compliance:

• Training: Complete internal and external training as assigned.
• Audits: Participate in audits and ensure timely closure of Corrective and Preventive Actions (CAPAs).

Individual Case Safety Report Management:

• Data Entry: