Junior IT Technician

Position Title: Junior IT Technician. Department: Information Technology. Reporting To: Information Technology Supervisor. Location: Ha Noi, Viet Nam. Employment Type: Full-Time. Job Summary To provide direct technical support to employees, ensuring IT systems operate stably and resolving hardware, software, and network connectivity issues in a timely manner. This role requires strong problem-solving skills, effective communication, and a customer-centric mindset to support the needs of a BPO environment. Responsibilities End-User Support: Handle requests via the ticketing system; diagnose and troubleshoot hardware, software, and network issues for laptops, printers, and peripherals. System & Network Administration: Manage user accounts and access permissions; perform routine maintenance on network devices and servers; coordinate with vendors for repairs when necessary. Asset Management: Monitor the full lifecycle of IT assets (procurement, issuance, maintenance, recovery); conduct mon...