Junior IT Technician

• Position Title: Junior IT Technician.
• Department: Information Technology.
• Reporting To: Information Technology Supervisor.
• Location: Ha Noi, Viet Nam.
• Employment Type: Full-Time.

Job Summary

To provide direct technical support to employees, ensuring IT systems operate stably and resolving hardware, software, and network connectivity issues in a timely manner. This role requires strong problem-solving skills, effective communication, and a customer-centric mindset to support the needs of a BPO environment.

Responsibilities

• End-User Support: Handle requests via the ticketing system; diagnose and troubleshoot hardware, software, and network issues for laptops, printers, and peripherals.
• System & Network Administration: Manage user accounts and access permissions; perform routine maintenance on network devices and servers; coordinate wit...