Junior IT Support Technician

Requirements: Matric (Grade 12) IT Diploma or IT Degree . 13 years experience in an IT support, helpdesk, or technical support environment. Basic knowledge and practical experience with Microsoft 365 and Windows 10/11 environments. Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting. Experience with PC hardware, printers, and peripheral support. Experience using an IT ticketing/helpdesk system will be advantageous Preferred Basic knowledge of Microsoft Entra ID and Microsoft Intune. CompTIA A or equivalent certification Valid driver's licence Key Responsibilities: Provide first-line technical support for hardware, software, and connectivity-related issues. Install, configure, and troubleshoot PCs, laptops, printers, mobile devices, and other IT peripherals. Provide support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and related services. Assist with user account creation, password resets, access requests, and device s...