Junior IT Support

About the role

As a Mandarin-speaking IT Support at NETFORGE SOLUTION SDN. BHD., you will be responsible for managing server order deliveries and providing full-cycle technical support to clients in the Chinese-speaking market. You will handle pre- and post-sales inquiries, diagnose and resolve hardware, software, and network issues, and ensure service excellence through a shift-based support schedule.

What you'll be doing

• Manage the delivery of server orders and provide after-sales maintenance to customers.
• 管理服务器订单的交付,并为客户提供售后维护。
• Diagnosing and resolving various hardware, software, server, and network issues.
• 诊断和解决各种硬件、软件故障、服务器故障和网络故障等问题。
• Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.
• 收集、分析和解决客户在售前和售后遇到的技术问题。
• Adhere to strict work handover protocols and provide consistent and accurate information.
• 严格按照规范做工作交接,保证信息同步准确。
• Follow th...