Job Description

Our client is seeking a bilingual (French and English) IT Service Desk Analyst to work on site in Calgary, providing first level technical support to it's internal employees. You will diagnose hardware and software issues, log and track requests, install and support desktops, laptops, and peripherals, and deliver deskside assistance when remote resolution is not possible, all while maintaining high customer service standards and contributing to the knowledge base. Candidates should have an IT diploma or degree, at least one year of recent service desk experience, and three or more years of customer service experience, along with strong communication skills and the ability to support users at all organizational levels.

*** Candidates must be fluent in French and English ***

*** On-site in Calgary ***

*** 12 month contract to start ***

*** Full Time contract, 37.5 hours a week ***



Advantages
•Hands-on experience: Build str...

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