Junior IT Helpdesk Support

Job Title

Junior IT Helpdesk Support

Position Level

Fresh/Entry Level

Job Specialization

IT/Computer - Software

Qualification

Diploma/Advanced/Higher/Graduate Diploma

Employment Type

Full-Time

Responsibilities

Assist in troubleshooting hardware, software, and network issues.
Provide online technical support to customers via email, phone, and WhatsApp.
Set up and configure computers, printers, and other IT equipment for customers and internal staff.
Support the IT team with daily tasks and ongoing projects.
Provide first-level technical support for SQL accounting, payroll, and POS software.
Assist in software installation, configuration, and updates.
Troubleshoot user issues and escalate complex problems to senior technicians.
Maintain accurate support logs and documentation.
Support internal IT tasks such as hardware setup and network maintenance.

Job Location

Selangor ...