Job Description

We are looking for a Junior IT Customer Support Agent who will support internal users in their daily work with business applications. This role is a great opportunity to start or develop your career in IT, even if your previous experience comes from another corporate environment.

If you enjoy helping others, solving problems and want to grow your skills in IT, we would love to hear from you!

Tasks

  • Provide first-level IT support for internal users

  • Answer technical questions via email and ticketing system

  • Support users in solving basic system and application issues

  • Handle access requests and authorization management in business systems (including SAP)

  • Register, track and resolve user requests in the ticketing tool

  • Escalate more complex issues to specialized IT teams when needed

  • Maintain documentation and knowledge base related to s...

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