Job Description
Description
Looking for an Infrastructure Engineer-Jr.
-Looking for someone with an understanding of organization, communication, customer service.
-This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate.
-Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty status on hardware, reviewing requests, submitting security requests for logins to website, working with BUs to assist advisors with questions and needs. All will be internal information.
-In house training on systems and business knowledge will be provided.
-Training turnaround is 4 months.
-Soft skills important here. Call Center or Customer Service experience in their background is a plus.
-4-year degree required
-Call numbers will depend on the day, could be 15-30-some days will be busier than others.
Looking for an Infrastructure Engineer-Jr.
-Looking for someone with an understanding of organization, communication, customer service.
-This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate.
-Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty status on hardware, reviewing requests, submitting security requests for logins to website, working with BUs to assist advisors with questions and needs. All will be internal information.
-In house training on systems and business knowledge will be provided.
-Training turnaround is 4 months.
-Soft skills important here. Call Center or Customer Service experience in their background is a plus.
-4-year degree required
-Call numbers will depend on the day, could be 15-30-some days will be busier than others.
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