Job Description

Role: Back Office - Transaction Processing

Designation: Tr Transaction Processing officer (Complex) – Level 1


Department: Operations


Reports to: Team Manager


Summary:


The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution.


Responsibilities:

  • Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.

  • Process service orders, answer questions, maintain account information, and accurately document user’s information in ticketing / record system

  • Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing infor...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Mphasis today.

    Submit Application