Job Description

Role: Back Office - Transaction Processing

Designation: Tr Transaction Processing officer (Complex) – Level 1

Department: Operations

Reports to: Team Manager

Summary:

The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution.

Responsibilities:

  • Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
  • Process service orders, answer questions, maintain account information, and accurately document user’s information in ticketing / record system
  • Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information...

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