Job Description
Role Overview
Junior CS Agents handle inbound customer emails and tickets related to orders, shipping, and general support. This role is focused on fast, accurate responses and following established processes.
You are the first point of contact between the customer and the brand.
Core Responsibilities
Respond to customer emails and tickets in a clear, professional tone
Handle pre-order and post-order inquiries
Provide order status updates and shipping information
Resolve basic order issues (missing items, address corrections, delays, returns, exchanges)
Escalate complex issues, fraud concerns, or policy exceptions to senior agents
Update tickets accurately and follow internal workflows
Maintain response time and quality standards
Required Skills & Experience
Experience in customer support for e-commerce or apparel brands
Familiarity with order management systems (Shopify or similar)
Strong written communication skills
High attention to detai...
Junior CS Agents handle inbound customer emails and tickets related to orders, shipping, and general support. This role is focused on fast, accurate responses and following established processes.
You are the first point of contact between the customer and the brand.
Core Responsibilities
Respond to customer emails and tickets in a clear, professional tone
Handle pre-order and post-order inquiries
Provide order status updates and shipping information
Resolve basic order issues (missing items, address corrections, delays, returns, exchanges)
Escalate complex issues, fraud concerns, or policy exceptions to senior agents
Update tickets accurately and follow internal workflows
Maintain response time and quality standards
Required Skills & Experience
Experience in customer support for e-commerce or apparel brands
Familiarity with order management systems (Shopify or similar)
Strong written communication skills
High attention to detai...
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