Junior Customer Service Analyst

• Handle incidents to ensure deliveries are completed, analyze KPIs, prepare presentation materials for the manager, and extract reports according to each area indicator.
• Perform purchase order management routines, monitor the company's corporate billing volume schedule, and send stockout and scheduling visibility reports to the commercial department; manage the order portfolio, process orders through the company's management systems, handle order scheduling processes, and review the order portfolio for key customers.
• Support the preparation, monitoring and tracking of indicators, perform routine KPI updates, analyze deviations from targets, and support the development of improvement initiatives.
• Support the execution of action plans for continuous improvement, reporting area KPI information to responsible leadership and interface areas, monitor progress of improvement actions with the team, and support teams on specific improvement projects by proposing improve...