Job Description
Description
- Exposure and experience with monitoring tools such as Dynatrace/ Elastic / Grafana and Prometheus. The incumbent must also have a good understanding of monitoring system software related dashboards. (Advantageous)
- Experience in ITIL Foundation (Advantageous)
- Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users on cross-functional platforms and teams
- Ability to be flexible and capable of adapting and offering support across various departments and product teams.
- Understanding of documenting SOP's in a software-related environment
- Understanding of basic software issues (e.g., SQL queries, frontend bugs) with guidance from senior team members and following standard troubleshooting procedures
- Basic understanding of SQL for running and modifying queries. Assist with maintaining databases and supporting data integrity under supervision
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