Job Description
Job Description
Possesses strong written and verbal communication, interpersonal, and technical skills. Demonstrates excellent problem-solving, attention to detail, and the ability to multitask in fast-paced, deadline-driven environments. Highly organized, resourceful, and resilient, with the ability to work independently or in teams. Communicates technical concepts clearly to non-technical users and maintains a customer-focused, professional approach. Shows high integrity, confidentiality, and a commitment to quality support. Proficient in software development and Microsoft Office tools.
Responsibilities
User Support: Provide first-line technical assistance via various channels (e.g., WhatsApp, email, Skype). Issue Resolution: Troubleshoot software/system issues using tools and SOPs, while safeguarding data. Monitoring: Watch system dashboards and alerts, escalate as needed, and communicate outages. Ticketing: Log and prioritize incidents, escalate critical issues, and mainta...
Possesses strong written and verbal communication, interpersonal, and technical skills. Demonstrates excellent problem-solving, attention to detail, and the ability to multitask in fast-paced, deadline-driven environments. Highly organized, resourceful, and resilient, with the ability to work independently or in teams. Communicates technical concepts clearly to non-technical users and maintains a customer-focused, professional approach. Shows high integrity, confidentiality, and a commitment to quality support. Proficient in software development and Microsoft Office tools.
Responsibilities
User Support: Provide first-line technical assistance via various channels (e.g., WhatsApp, email, Skype). Issue Resolution: Troubleshoot software/system issues using tools and SOPs, while safeguarding data. Monitoring: Watch system dashboards and alerts, escalate as needed, and communicate outages. Ticketing: Log and prioritize incidents, escalate critical issues, and mainta...
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