Jr. Service Delivery/Production Support

Job Title - NARP Technology Service Delivery/Production Support Analyst

The NARP Technology Service Delivery/Production Support analyst is accountable and responsible for the end‑to‑end leadership, governance, and execution of production support activities across NARP Technology. This role is an individual contributor position that serves as a representative for NARP Tech production support, operating independently while coordinating concurrently with a large number of internal and external teams.

The incumbent provides 24/7 production support leadership for Credit Card vendor platforms and BMO‑owned applications, ensuring platform stability, rapid incident recovery, and continuous service improvement. The role has a strong focus on Incident Management, Problem Management, Change Management, Vendor Engagement, and Site Reliability Engineering (SRE) practices.

Key Accountabilities

Production Support & Incident Management Leaders...