Job Description
**Junior Account Manager:**
**1. Serve as the Primary Customer Contact Point for support**
+ Respond promptly and professionally to all customer inquiries via phone, email, or chat.
+ Provide product information, order updates and support guidance.
+ Primary point of contact for the organization for customers needing assistance or issue resolution.
**2. Support Sales Representatives with Post-Sale Activities**
+ Collaborate closely with assigned sales reps to understand key account needs.
+ Track customer orders, follow up on delivery timelines, and address any issues.
+ Assist in managing renewals, contract follow-ups, and service/LMP scheduling as needed.
**3. Manage and Resolve Customer Complaints and Issues**
+ Triage incoming customer complaints and determine the appropriate resolution path.
+ Coordinate with internal departments (e.g., billing, manufacturing, laboratory, tech ...
**1. Serve as the Primary Customer Contact Point for support**
+ Respond promptly and professionally to all customer inquiries via phone, email, or chat.
+ Provide product information, order updates and support guidance.
+ Primary point of contact for the organization for customers needing assistance or issue resolution.
**2. Support Sales Representatives with Post-Sale Activities**
+ Collaborate closely with assigned sales reps to understand key account needs.
+ Track customer orders, follow up on delivery timelines, and address any issues.
+ Assist in managing renewals, contract follow-ups, and service/LMP scheduling as needed.
**3. Manage and Resolve Customer Complaints and Issues**
+ Triage incoming customer complaints and determine the appropriate resolution path.
+ Coordinate with internal departments (e.g., billing, manufacturing, laboratory, tech ...
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