job description

Job Description
Generalist Advisor C/GA/B/1225
Fixed Term – until August 2027
Belfast
(Monday – Friday)
35 hours per week
£28,261 per annum
Purpose of Job
Assist in the delivery of Benefits and Energy Efficiency Advice Service to help tackle debt issues and provide a practical support package to vulnerable customers.

What You'll Be Doing

• Engage in direct work with households and manage case loads
• Utilise different questioning techniques to help narrow down the available support and provide clear and concise next steps while always remaining professional confidential
• Carry out benefit entitlement checks including assistance to complete forms for any benefits identified
• Support customers through any appeals process
• Provide energy budgeting advice for electricity and other fuels to individuals and families facing financial difficulties by telephone or in the home, as appropriate
• Provide an energy ef...