JLPT N1 certified Associate Customer Support

Associate Customer Support
Location: Cyberjaya, Malaysia
Experience: 2+ years
Language proficiency required: Japanese
Position Summary: Handle live contacts of customers and provide appropriate solution to their
queries
***Prior Experience in Ecommerce preferred***
Roles and Responsibilities
 Handle phone calls with customer queries and provide resolution to end users
 Escalate priority issues per Client specifications to the immediate lead as applicable
 Provide inputs on process changes and best practices.
 Stay updated with new updates, process changes and updates.
 Maintain Exemplary Attendance and Punctuality
 Any Ad-hoc responsibilities as designated by the supervisor
Key Deliverables (KRA Measure)
 Provide exemplary customer satisfaction
 Meet quality standards on all handled contacts
 Complete 9 hours of staffed time on all rostered days
 Handle contacts while maintaining KPI targets as per agreed limits
Applica...