Job Description

Job Description:

Position Summary:


Provide hands-on support and guidance to clients on their use of the Atlassian tools so they can be more productive and successful.


Essential Functions:


  • Administer the Atlassian products and assist clients with implementation to support their business processes
  • Complete customer support requests as directed by client leads to meet contracted SLAs and deliver on client objectives
  • Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
  • Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction
  • Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges
  • Provide support to the Sales...

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