Job Description

JIRA Support Dev Job Description

  • Platform Administration & Maintenance: Jira Software & Jira Service Management admin, AND CONFLUENCE, user access, configurations
  • Enhancements & Optimization: Jira workflows, screens, custom fields, and automation rules. 
  • Integrations: Maintain and enhance existing integrations
  • Process Support: Provide technical support and problem resolution for Jira-related issues based on ITIL best practices
  • Governance & Change Management: Access control, audits, change implementation, upgrades
  • Documentation & Knowledge Transfer
  • Provide guidance on using the right apps to the users.

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