Jira Administrator

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Log, classify, and prioritize incidents and service requests to ensure SLA adherence.
• Perform basic troubleshooting for IT, application, and system-related issues; escalate complex cases to L2/L3 teams.
• Administer and configure JIRA Software & JIRA Service Management, including projects, workflows, issue types, screens, fields, and permissions.
• Create and manage automation rules, SLA policies, notifications, and escalation flows.
• Develop and maintain dashboards, reports, and filters for stakeholders and o...