Java Technical Lead

Role Purpose

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolving technical escalations, and developing technical capability within the Production Specialists.

Do

Oversee and support the process by reviewing daily transactions on performance parameters

• Review the performance dashboard and the scores for the team
• Support the team in improving performance parameters by providing technical support and process guidance
• Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
• Ensure standard processes and procedures are followed to resolve all client queries
• Resolve client queries as per the SLAs defined in the contract
• Develop understanding of the process/ product for the team members to facil...