Job Description
About Position:
We are looking for a Java Escalation Engineer to support and enhance a critical product platform by owning complex customer escalations and driving root cause analysis. This role works closely with Engineering, Product, and Customer‑facing teams to ensure high product stability, faster resolution of issues, and improved customer satisfaction.
Role: Java Escalation Engineer
Location: Pune & Bengaluru
Experience: 6+ Years
Job Type: Full Time Employment
What You'll Do:
You will be responsible for managing high‑severity technical escalations and collaborating with cross‑functional teams to resolve product issues efficiently.
Use strong technical and analytical skills to resolve critical customer and field escalations from Support, Professional Services, Sales, and Pre‑Sales teams
Act as an L3 escalation engineer, owing to complex customer issues end‑to‑end with clear expectations and timelines
Work closely with the Engineering team to design an...
We are looking for a Java Escalation Engineer to support and enhance a critical product platform by owning complex customer escalations and driving root cause analysis. This role works closely with Engineering, Product, and Customer‑facing teams to ensure high product stability, faster resolution of issues, and improved customer satisfaction.
Role: Java Escalation Engineer
Location: Pune & Bengaluru
Experience: 6+ Years
Job Type: Full Time Employment
What You'll Do:
You will be responsible for managing high‑severity technical escalations and collaborating with cross‑functional teams to resolve product issues efficiently.
Use strong technical and analytical skills to resolve critical customer and field escalations from Support, Professional Services, Sales, and Pre‑Sales teams
Act as an L3 escalation engineer, owing to complex customer issues end‑to‑end with clear expectations and timelines
Work closely with the Engineering team to design an...
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