Job Description

Job Description:

  • Experience with automation and scripting (e.g., Java or GoLang).
  • Knowledge of security and compliance standards (e.g., HIPAA, GDPR).
  • Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
  • Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills.
  • Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.

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