Java Customer Support Engineer

Responsibilities:

• Provide technical support to customers using Java-based software products, including troubleshooting and issue resolution.
• Communicate with customers through various channels (phone, email, chat) to understand and address their technical inquiries and concerns.
• Collaborate with development teams to escalate and prioritize customer-reported issues and ensure timely resolution.
• Utilize knowledge of Java, Spring, Hibernate, Kafka, and other relevant technologies to diagnose and resolve customer issues.
• Document customer interactions, troubleshooting steps, and solutions in a clear and concise manner.
• Assist in the creation and maintenance of knowledge base articles, FAQs, and support documentation.
• Continuously improve customer support processes and procedures to enhance overall customer satisfaction.

Requirements:

• 2-3 years of experience as a Software S...