Job Description

The Opportunity.

Thakral One is looking for a Java Application Support L1 to provide frontline production support for campaign and enterprise applications. The role focuses on incident and request management, basic Java and SQL troubleshooting, SLA-driven support, and close collaboration with operations, developers, and client stakeholders in a telco environment.


The Role.

Key Responsibilities

  • Fully understands the processes and architecture of the campaigns end-to-end flow
  • Monitors, updates, resolves and executes the Incident Tickets and Service Requests assigned
  • Perform configuration / code fix and changes related to the infrastructure and platform required to resolve an incident and fix a problem record.
  • Provide recommendations for improvement
  • Provide input in timeline estimates for the service requests.
  • Escalation...

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