IVR Developer

Job Overview

Sr. IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goal of the business and program. This role is part of a large transformational program team that will enable many lines of business in the enterprise. It is central for enabling meaningful and personalized customer experience in the assisted service channels (IVR) and will lead the organization in adopting increasingly advanced capabilities.

Responsibilities

• Cover both Development and Support.
• Build, develop, and support DTMF and conversational IVR (Integrated Voice Response) BOTs and perform unit/component testing aligned to business needs and architectural standards.
• Identify and address any issue that affects application integrity (e.g., cross‑capability or release issues).
• Collaborate and interact directly with design, business and technology partners, covering technical planning, integrati...