ITSM Specialist

What you’ll be doing

We are seeking a highly skilled IT Service Management (ITSM) Specialist to join our team. As an ITSM Specialist, you will play a pivotal role in enhancing our clients IT service capabilities and implementing best practices,

Key Responsibilities:

IT Service Design and Strategy: Collaborate with stakeholders to design, develop, and implement IT service strategies aligned with business objectives. Analyse current processes and identify areas for improvement to enhance service quality and efficiency. Provide Guidance, training and support to all stakeholders on ITSM Processes and tools. Creating and maintaining service management documentation.

Incident and Problem Management: Lead incident and problem management processes to promptly address and resolve IT service disruptions and issues. Implement proactive measures to prevent recurring incidents and minimize downtime.

Change Management: Oversee change management processes to ens...