Job Description

Job Description

We are seeking a detail-oriented and analytical ITSM Specialist to join our team in Timisoara, Romania. As an ITSM Specialist, you will play a crucial role in optimizing our IT service management processes and ensuring efficient delivery of IT services across the organization.

  • Implement and maintain ITIL-based processes and best practices
  • Manage and optimize service management tools, such as BMC Helix
  • Analyze IT service performance metrics and generate reports for continuous improvement
  • Collaborate with cross-functional teams to identify and resolve IT service issues
  • Develop and maintain documentation for ITSM processes and procedures
  • Conduct regular audits of ITSM processes to ensure compliance and effectiveness
  • Provide training and support to IT staff on ITSM tools and processes
  • Participate in incident, problem, change, knowledge, and other process management activities
  • Contr...

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