ITSM Process & Product Architect

Position: ITSM Process & Product Architect

Job ID#: DLTJP

Duration: 6 Months

Overview

As the ITSM Process & Product Architect joining our team, you will have the opportunity to work with multidisciplinary teams to architect cutting‑edge processes and solutions targeted at modernizing our IT Service Management (ITSM) practices. This includes innovating with the latest technologies such as ServiceNow , Dynatrace , Observability , AI solutions , Cloud , Discovery , and more.

We are reshaping how we deliver IT Operations and seeking industry thought leaders and designers to join us on our journey toward next‑generation ITSM. If you excel in designing process, product, and automation solutions and are eager to explore innovative approaches, we want to hear from you!

Key Responsibilities

• Design and Innovation
• Design, architect, and innovate in ITSM areas, inc...