ITSM Process Owner- Incident, Problem and Change Management processes

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Are you our new ITSM Process Owner?

As Intrum’s ITSM Process Owner, you will govern and improve Incident, Problem, and Change processes across a multi‑vendor landscape to keep our services stable, efficient, and continuously improving.

What will you do:

• Own end‑to‑end Incident, Problem & Change processes with clear policies, KPIs/SLAs, and consistent execution.
• Govern vendors (SIAM) to ensure contractual adherence, RACI clarity, and robust compliance.
• Lead Major Incident readiness, escalation and communication; drive effective post‑incident reviews.
• Drive Problem Management: trend analysis, RCA, publication of workarounds/known errors, and permanent fix coordination.
• Run Change Management: CAB facilitation, risk/im...