Job Description

Overview

What will your typical day look like?

As an ITSM Senior Analyst joining our team you will have the opportunity to work with multidisciplinary teams across Deloitte Technology to design and operate cutting edge ITSM processes and solutions designed to manage our IT Operations across our globally delivered services. This will include applying the latest technologies such as ServiceNow, AIOps, Lean Agile processes, AI supervision and other exciting areas.

Responsibilities

  1. Process Design and Improvement
    • Analyze existing ITSM processes to identify inefficiencies or areas for improvement.
    • Design and implement new processes or optimize existing ones to align with industry best practices (e.g., ITIL framework).
    • Document process workflows, policies, and procedures for consistency and clarity.
  2. Governance and Compliance
    • Ensure ITSM processes ...

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