Job Description

An IT solutions provider in the Philippines is seeking an experienced IT Service Management Specialist. In this role, you will lead and improve IT service processes across support and operations teams, ensuring effective service delivery and continuous improvement. The ideal candidate has at least 5 years of experience with ITSM frameworks, a strong grasp of ITIL principles, and hands-on expertise with ITSM tools like Freshservice or ServiceNow. This position requires excellent communication and stakeholder management skills.
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