ITSM Operations Support Professional

Roles and Responsibilities

• Provide technical support and troubleshoot IT service management tools and systems
• Collaborate with cross-functional teams to ensure seamless integration of IT services and systems
• Develop and implement process improvements to increase efficiency and reduce costs
• Analyze and resolve complex technical issues using strong problem-solving skills
• Ensure compliance with industry standards and best practices for IT service management
• Participate in on-call rotations for 24/7 support of critical IT services

Job Requirements

• Strong knowledge of IT service management principles, processes, and technologies
• Hands-on experience with ITSM tools and systems such as ticketing systems, incident management tools, and monitoring tools
• Excellent problem-solving and analytical skills with the ability to think critically and make sound decisions
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