Itsm application support

Job Title: Fresh service ITSM & EM Product Engineer

Location: Gurgaon

Contract Duration: 1 Year

Expected Start: July 2026

Experience Required: 12+ Years

About the Role

We are looking for an experienced Fresh service ITSM Application Support Engineer to manage and support IT Service Management processes using the Fresh service cloud-based ITSM platform. This is an offshore engagement supporting a leading enterprise client in Qatar

.

Key Responsibilities

Administer, configure, and support the Fresh service ITSM platform across incident, problem, change, and service request modules Manage end-to-end ITSM workflows, automation rules, SLA policies, and escalation matrices within Fresh service Support Event Management (EM) processes — monitor alerts, correlate events, and ensure timely response to IT events Troubleshoot Fresh service application issues and coordinate with Fresh works support when required Onboar...