Job Description

Role : ServiceNow - ITSM Analyst (Contract)

Experience: 3 +Years

Location: Chennai, Bangalore, Pune, Hyderabad

Roles and Responsibilities:

  • Strong knowledge of ITIL and ITSM processes (Incident, Problem, Change, Request, Knowledge).
  • Hands-on experience with ServiceNow (preferred) or tools like BMC Remedy, Ivanti, Cherwell.
  • Experience in ITSM modules (CMDB, Discovery, Service Catalog, Reporting).
  • ITIL Foundation certified (or higher).
  • Exposure to CMDB and service mapping concepts.
  • Experience in regulated environments (SOX, SOC, HIPAA if applicable).
  • Experience in CAB setup/improvement and Problem Management rhythms.
  • Strong documentation and stakeholder communication skills.

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